Terms & Conditions
Last updated: 1 August 2026
1. Acceptance of Terms
By accessing and using ostrovni.com, you confirm that you accept these terms and conditions and that you agree to comply with them. These terms apply to all visitors, users, and others who wish to access or use the website. If you do not agree with any part of these terms, you must not use our website.
We recommend that you print a copy of these terms for future reference. These terms may be updated from time to time, and your continued use of the website following any changes signifies your acceptance of those changes.
2. About Us
The website is operated by Ostrovni Hospitality Ltd, a company registered in England and Wales under company number 14829361. Our registered office address is 42 Kensington High Street, London W8 4PT, United Kingdom. Our VAT number is GB 429 381 672.
Ostrovni is a premium event venue and entertainment hall, providing a range of services including fine dining, venue hire for private and corporate events, and an entertainment lounge operating under the strict regulations of the United Kingdom.
3. Use of the Website
This website is made available for your personal, non-commercial use only. You may view, download, and print materials from the website strictly for your own personal use and information, subject to the restrictions set out below and elsewhere in these terms.
You must be at least 18 years of age to access any information related to our entertainment lounge or to make use of those specific facilities. By using the website, you warrant that you are of legal age to form a binding contract and that all information you provide is accurate and truthful.
You agree not to use the website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent, or harmful.
4. Account and Registration
If we provide account features that require registration, you must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.
You are responsible for keeping your password and other account credentials confidential and for restricting access to your computer or device to prevent unauthorised access to your account. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.
5. Bookings and Reservations
All bookings for venue hire, dining reservations, and event enquiries submitted via the website are subject to availability and our formal confirmation. Submitting an enquiry or booking request does not constitute a confirmed reservation. A binding contract is only formed when you receive written confirmation from us.
We reserve the right to decline any booking request at our discretion. If we cannot accept your booking, we will inform you of this in writing and will not charge you for the service requested.
6. Pricing and Payment
All prices quoted on our website or provided upon enquiry are in British Pounds (GBP) and include VAT at the applicable current rate chargeable in the UK for the time being, unless explicitly stated otherwise. We reserve the right to adjust prices at any time before your booking is confirmed.
Full payment or a specified deposit is required at the time of booking confirmation, depending on the nature of the reservation. We accept payment by major credit and debit cards, and bank transfers for larger corporate bookings. Payment terms will be clearly set out in your booking confirmation invoice.
7. Cancellation and Refund Policy
Cancellations must be communicated to us in writing to be considered valid. Our standard cancellation policy dictates that cancellations made more than 30 days prior to the event or booking date will receive a full refund, minus any reasonable administrative fees incurred by us.
For cancellations made between 14 and 30 days prior to the date, a 50% refund of the total booking cost will be issued. Cancellations made less than 14 days before the scheduled date will not be eligible for a refund. Exceptions may apply in cases of force majeure, which will be evaluated on a case-by-case basis.
8. Entertainment Lounge Terms
Entry to the Ostrovni entertainment lounge is strictly restricted to guests aged 18 and over. Valid, government-issued photo identification (such as a passport or driving licence) is required for entry, and our staff adhere to a strict Challenge 25 policy.
The entertainment lounge operates in full compliance with United Kingdom law and under the necessary licensing from the Gambling Commission. Ostrovni reserves the right to refuse entry or ask any guest to leave the premises at the discretion of the management, particularly in cases of inappropriate behaviour or suspected intoxication.
We are committed to promoting responsible gaming. Support and resources are available on-site, and we actively participate in national self-exclusion schemes. If you feel you need assistance, please speak to a member of our management team.
9. Intellectual Property
All content included on the website, such as text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Ostrovni Hospitality Ltd or its content suppliers and is protected by United Kingdom and international copyright and intellectual property laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract for re-utilisation any substantial parts of this website.
10. User Conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged, or impaired in any way. You understand that you, and not Ostrovni Hospitality Ltd, are responsible for all electronic communications and content sent from your computer to us.
You must use the website for lawful purposes only. You must not use the website for any fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or to send, use, or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene, or menacing.
11. Limitation of Liability
Nothing in these terms and conditions will limit or exclude our liability for death or personal injury resulting from our negligence, or limit or exclude our liability for fraud or fraudulent misrepresentation.
To the extent permitted by law, Ostrovni Hospitality Ltd will not be liable to you for any indirect or consequential loss, damage, or expense (including loss of profits, business, or goodwill) arising out of any problem you notify to us under these terms. Our total liability in connection with any booking or reservation shall not exceed the amount paid by you for that specific service.
12. Indemnification
You agree to indemnify, defend, and hold harmless Ostrovni Hospitality Ltd, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of these terms and conditions.
This indemnification obligation will survive the termination of these terms and your use of the website.
13. Privacy and Data Protection
Any personal information you supply to us when you use this website will be processed in accordance with our Privacy Policy. By using the website, you consent to such processing and you warrant that all data provided by you is accurate.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For detailed information on how we collect, use, and store your personal data, please review our Privacy Policy.
14. Third-Party Links
Our website may contain links to other sites and resources provided by third parties. These links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. We encourage you to read the terms and conditions and privacy policies of any third-party websites you visit.
15. Force Majeure
We shall not be held liable for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an event outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control.
This includes, but is not limited to, strikes, lock-outs, civil commotion, riot, invasion, terrorist attack, war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, natural disaster, or failure of public or private telecommunications networks. Our performance is deemed to be suspended for the period that the Force Majeure Event continues.
16. Governing Law and Jurisdiction
These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or their subject matter or formation.
17. Changes to Terms
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
Your continued use of the website following the posting of revised terms and conditions means that you accept and agree to the changes.
18. Contact Information
If you have any questions or concerns about these terms and conditions, or if you wish to contact us for any other reason, please do so using the details provided below.
Ostrovni Hospitality Ltd
42 Kensington High Street
London W8 4PT
United Kingdom
Email: info@ostrovni.com
Phone: +44 20 7946 0321
