Responsible Gaming

Last updated: 1 August 2026

1. Our Commitment

Ostrovni is committed to providing a safe, enjoyable and responsible gaming environment. Our entertainment lounge operates under a Gambling Commission licence and adheres to all UK regulations. We view responsible gaming as an integral part of our business and take our obligations seriously to protect vulnerable individuals and promote healthy recreational habits.

2. Age Restriction

Entry to the entertainment lounge is strictly limited to guests aged 18 and over, in accordance with the Gambling Act 2005. Valid photographic identification (passport, driving licence or PASS-accredited card) is required upon entry or when requested by our staff. We operate a strict Challenge 25 policy, which means anyone appearing to be under 25 will be asked to prove they are over 18.

3. Staff Training

All entertainment lounge staff receive comprehensive training in responsible gaming practices before they commence their duties, followed by regular refresher courses. They are trained to recognise signs of problem gambling, interact with guests who may be experiencing difficulties, and intervene sensitively and supportively when appropriate.

4. Self-Exclusion

Guests may request self-exclusion from the entertainment lounge at any time. Self-exclusion periods range from six months to five years. Requests can be made in person to any duty manager, by telephone, or by email. In addition, we actively participate in the Multi-Operator Self-Exclusion Scheme, allowing guests to exclude themselves from multiple venues simultaneously.

5. Setting Limits

We encourage guests to set personal limits on time and spending before they begin playing. Our staff are always available to discuss limit-setting and can help facilitate pauses in play. We also provide literature and information throughout the venue on how to budget responsibly and keep gaming as a form of entertainment.

6. Recognising Problem Gambling

We believe in helping our guests stay informed about the potential risks associated with gaming. Signs that gambling may be becoming a problem include: spending more money or time than intended, chasing losses, borrowing money to gamble, neglecting personal or professional responsibilities, and feeling anxious or secretive about gambling behaviour. If you or someone you know exhibits these signs, we strongly encourage seeking professional support.

7. Support and Helplines

Free, confidential support and advice are readily available from specialist organisations:

GambleAware: www.begambleaware.org — Freephone 0808 8020 133 (24 hours)
GamStop (self-exclusion from all UK licensed gambling): www.gamstop.co.uk
National Gambling Helpline: 0808 8020 133
Gamblers Anonymous: www.gamblersanonymous.org.uk
GamCare: www.gamcare.org.uk — 0808 8020 133

8. Our Facilities

The entertainment lounge is a small, carefully managed part of the broader Ostrovni venue. It features table games, electronic gaming and VIP experiences in a relaxed, members-style setting. The atmosphere is specifically designed to be enjoyable rather than pressured, providing a sophisticated environment for recreational gaming.

9. Advertising and Marketing

We strictly follow the Gambling Commission's codes of practice and the UK Code of Non-broadcast Advertising and Direct & Promotional Marketing (CAP Code) regarding advertising. Our marketing and promotions are never targeted at persons under 18, avoid appealing to minors, and always include clear responsible gaming messaging.

10. Privacy and Confidentiality

All self-exclusion requests, support conversations and interventions are treated with strict confidentiality. Personal data related to responsible gaming is handled securely and in accordance with our Privacy Policy, ensuring that guest privacy is always respected.

11. Alcohol and Gaming

We promote responsible alcohol consumption within the entertainment lounge and the wider venue. Our staff are trained to continually assess whether a guest's ability to make informed decisions may be impaired by alcohol or other substances. We reserve the right to intervene and decline further gaming services where necessary to protect our guests.

12. Complaints and Disputes

If you have a concern about your experience in the entertainment lounge or relating to our responsible gaming practices, please speak to a duty manager immediately or contact us at info@ostrovni.com. We have a formal complaints procedure in place. Any unresolved disputes related to gaming transactions may be referred to an independent Alternative Dispute Resolution (ADR) provider, details of which are available upon request.

13. Gambling Commission

Ostrovni Hospitality Ltd is licensed and regulated in Great Britain by the Gambling Commission. Licence reference: 000-054821-R-331472. For more information about the regulatory framework and the Gambling Commission's role, please visit www.gamblingcommission.gov.uk.

14. Further Resources

Additional resources and information regarding responsible gambling and consumer rights can be found below:

BeGambleAware: www.begambleaware.org
GamStop: www.gamstop.co.uk
GamCare: www.gamcare.org.uk
Gambling Commission: www.gamblingcommission.gov.uk
Citizens Advice: www.citizensadvice.org.uk

15. Contact Us

If you have any questions about responsible gaming at Ostrovni or wish to discuss self-exclusion or support, please contact us:

Email: info@ostrovni.com
Phone: +44 20 7946 0321
Visit us: 42 Kensington High Street, London W8 4PT